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Management Course - Supporting Staff Through Difficult Situations

Supporting people with a Cognitive Disability who are involved with the Criminal Justice System can have significant impact on staff. This Management Course develops an understanding of the difficulties staff experience working in environments where clients can present with challenging and complex ways of being. It explores the concept of vicarious trauma, and trauma informed care offers a range of strategies and supports for teams operating in this environment.

Using realistic examples, the workshop will assist participants to unpack common yet often complex scenarios that can present in the workplace and impact on staff and their capacity to maintain good working relationships with the people they support, as well as other staff.

The course also considers issues such as mandatory reporting, WHS issues (such as violence in the workplace and psychosocial injury), harassment and bullying and stressors associated with reporting requirements, compliance and meeting deadlines.

It will explore the role, style and benefits of organisational support processes such as mentoring, coaching, supervision, performance appraisal and employee assistance programs, as well as discuss the role of organisational and personal values in shaping behaviours in the workplace.

Who should attend?

This course is designed for managers, team leaders and senior support staff. Places are limited, so please don’t register if you have no staff directly reporting to you.

Outcomes from the workshop

It is anticipated that as a result, managers, senior staff and leaders attending will be better able to engage with their front of service workers to help both reduce incidents experienced and the adverse impact of such experiences.  

In addition, to help these workers understand their roles in providing a critical contribution to the lives of their clients it acknowledges the valuable role that trauma informed practice plays in promoting safety across organisations.

This course has no current classes. Please the waiting list.